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Online program


Course Introduction

In today’s rapidly evolving Information Technology (IT) industry, technical skills alone are not enough for success. Emotional Intelligence (EI) has emerged as a crucial factor that significantly influences an individual’s effectiveness, teamwork, leadership, and overall career advancement within the IT workplace.
The course “ALSS-Emotional Intelligence in Information Technology” is designed to provide IT professionals with a solid foundation in understanding, developing, and applying emotional intelligence skills to enhance their professional journey.

This course blends theory and practical application to equip participants with the knowledge and skills needed to navigate the complex and dynamic landscape of the IT industry. By the end of this course, participants will have a clear understanding of how emotional intelligence can positively impact their professional growth, interpersonal relationships, and overall success in the Information Technology sector.

Course Outcome

Upon completion of this course, you should be able to:  

  • Understand the fundamental concepts of emotional intelligence and its relevance in the workplace.  
  • Recognize and assess their own emotional strengths and areas for improvement.  
  • Apply emotional intelligence techniques to enhance decision-making, problem-solving, and conflict resolution.  
  • Develop effective communication and interpersonal skills by leveraging emotional intelligence.  
  • Build and maintain positive relationships with colleagues, superiors, and subordinates.  
  • Manage stress and adapt to changing workplace situations using emotional intelligence strategies.

Course Details

Course topics

Introduction to Emotional Intelligence
- Components of Emotional Intelligence
- Applying Emotional Intelligence to Decision Making
- Emotional Intelligence and Interpersonal Skills
- Building Relationships and Leadership
- Emotional Intelligence and Adaptability
- Integrating Emotional Intelligence at Work
- Coaching with Prof. Dr. Fadil Çitaku: How to improve Leadership competencies?

Department Contact

Social Info

Accreditation & Certification

The Academy of Leadership Sciences Switzerland (ALSS) is an international education institution  that  offers  continuing  education,  further  education,  and  post  graduate advanced  education  courses,  workshops  and  programs  focusing  on  advanced  studies in Leadership and Management. The ALSS also offers short courses that are not credit- bearing, and do not lead to formal qualifications. All attendees who attend all the four presentations for the Introduction to Sports Law course will be awarded certificates of successful attendance by the ALSS.

Our Faculty

Graduate Benefits from ALSS

Completing a business leadership program offers numerous benefits to graduates. Firstly, these programs provide comprehensive training in leadership techniques and strategies, enhancing graduates’ skills in decision-making, problem-solving, communication, and team management. This equips them with the necessary tools to excel in leadership roles and drive organizational success.

Professional Development

Our programs are designed to give you the edge to excel on your profession with advanced knowledge.

Quality Education

We are up-to-date with latest business trends and insights that enable us to offer qualitative education


We have a global pool of alumni from all eh parts of the world who are excelling on their leadership journey.